One of the most important procedures that a dentist can perform is a comprehensive examination and diagnosis for a new patient. When presented to a patient improperly, it can also be one of the most undervalued procedures that we do. I recently overheard this important appointment “pitched” to a patient as a “Comp-Exam and Pan.” […]
There have been many articles written espousing the strategy of marketing a specialty periodontal practice to the staff of the referring generalists. It is not a new concept. The thinking behind this is that in many cases, the hygienist at the generalist’s office may spend more time with a prospective specialty patient than the general […]
Why do staff members often feel underpaid, underappreciated, and overworked? Conversely, why do doctors complain that they are taken advantage of, manipulated, and short-changed? This resultant dichotomy of views is one of the major contributing factors to high staff turnover – an incredibly costly and stressful ordeal that naturally sends the wrong message to patients […]
Use the GOLDstein Standard and Never Again Start a Root Canal You Can’t Finish Your safety net to guarantee super-productive endodontic treatment scheduling By Michael D. Goldstein, DDS, FAGD When I was partnered with Dr. Kit Weathers at our two-day, hands-on endodontic “Root Camp” seminars, we were regularly amazed at the improvements in efficiency that […]
By Michael D. Goldstein, DDS, FAGD As a dentist, it’s impossible to pick up a journal or attend a seminar without being exposed to a host of ideas about how to “predictably” improve your efficiency and increase your income. Upgrading to the latest laser technology, learning efficient endo or implant techniques, and becoming a recognized […]
Mike has been an invaluable help to me in my dental practice. He is a great listener, has a multitude of connections in the dental industry, and is proactive about helping me improve my office systems wherever needed. Being a solo practitioner, it’s reassuring to know that Mike is always available, and is continually monitoring […]
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By Michael D. Goldstein, D.D.S., F.A.G.D. (Reprint from Dental Economics) I’m often overwhelmed by the number of ways available for us, as dentists, to express our concern to our patients. When you stroll down the exhibit aisles at a dental meeting, read a management journal, or attend a patient-management seminar, you are deluged with suggestions […]
Last Wednesday I had one of my most productive afternoons during my 37-year dental career. I saw five patients and produced…TEN DOLLARS! Why do I consider this so productive you may ask? Well, this was my volunteer afternoon at the Ben Massell Dental Clinic in Atlanta. The Ben Massell Clinic has been in operation for […]
The following is a list of items you must include in your office policy manual: Categories of employment New employee orientation Meal periods Leaving work during shift Resignation Attendance and tardiness Confidential information Unprofessional conduct Accident reporting Corrective actions Personnel file Recording work time Payday Paycheck deductions Performance reviews Overtime training Verification of license Employee […]