“Comp, Exam, and Pan!?!”
One of the most important procedures that a dentist can perform is a comprehensive examination and diagnosis for a new patient. When presented to a patient improperly, it can also be one of the most undervalued procedures that we do. I recently overheard this important appointment “pitched” to a patient as a
“Comp-Exam and Pan.” The scheduling coordinator might have just as well said, “Rxcmm- %*tcand ygrlnx.” If the patient were paying close attention, they would assume that they were going to get a free or “comped” exam, and a frying pan. Not a bad day at the dental office…Every dental office should develop “scripting” for important patient conversations that are frequently repeated over the course of a typical day. Team members should develop scripts for their positions and then make certain that there is uniformity throughout the office for these important conversations.Dr. Mike Goldstein
Goldstein Management
“Comp-Exam and Pan.” The scheduling coordinator might have just as well said, “Rxcmm- %*tcand ygrlnx.” If the patient were paying close attention, they would assume that they were going to get a free or “comped” exam, and a frying pan. Not a bad day at the dental office…Every dental office should develop “scripting” for important patient conversations that are frequently repeated over the course of a typical day. Team members should develop scripts for their positions and then make certain that there is uniformity throughout the office for these important conversations.Dr. Mike Goldstein
Goldstein Management