Customer Service

Learn to think like a customer, not a dentist.

Whether they’re in the waiting room or in the dental chair, your patients need to feel relaxed, understood and cared for.

Why?

Because a happy customer is a loyal one, and any business owner will tell you it’s much more cost-effective to keep an existing customer than to pound the pavement for new patient prospects.

Unfortunately, however, dentists are trained to treat patients, not customers, and providing A-class customer service is often more difficult than it appears.

Depending on your individual practice, my service could include coaching on:

• Delivering consistently superb customer service, making patients feel individually appreciated and accommodated
• Fostering an office environment that makes patients eager to recommend your practice
• Cultivating an appealing brand image (you never get a second chance to make a great first impression!)
• Utilizing highly economical internal marketing strategies, guaranteed to yield patient referrals from existing customers
• How to institute consistent phone techniques so your customers feel thankful and personally valued, regardless of how busy your office is

I’d love to share some free pointers with you and see if my service can help your practice. Contact me now for a free consultation.