Last Wednesday I had one of my most productive afternoons during my 37-year dental career. I saw five patients and produced…TEN DOLLARS! Why do I consider this so productive you may ask? Well, this was my volunteer afternoon at the Ben Massell Dental Clinic in Atlanta. The Ben Massell Clinic has been in operation for […]
An issue with which many offices struggle is how to handle sick leave with their staff members? If you’re inclined to offer this benefit (and I’m a fan of offering this benefit to loyal team members), I have a suggestion for a wonderful way to handle it. You may decide to reward your long-term, full-time […]
Last week I had to prepare material to lead team meetings at two of my client offices. Coincidentally, the topic for both meetings was “Delivering Exquisite Customer Service,” one of my favorite subjects. Although there have been countless volumes written on the subject, I’m convinced that there are two main feelings that every office must […]
